Terms and Conditions

Returns & Exchanges

Tickets may be exchanged for a later performance, subject to availability, or for credit vouchers, up to 48 hours before the performance. Group bookings are non-refundable but may, subject to availability, be exchanged. 

If we are required to cancel any performances or events due to Covid-19 government guidelines or restrictions, we will offer the option of a full refund, rebooking or a credit voucher.


Latecomers Policy 

Latecomers will be asked to wait until a suitable moment in the performance to be admitted. For some events latecomers will not be permitted and this will be clearly stated at the time of booking. Refunds are not available.


Concessions and Offers

Concession price tickets are available to the following groups:

+ Senior Citizens
+ Unemployed (ID Required)
+ Students and under 26s (ID Required)
+ Access Patrons
+ Theatre Freelancers
+ Essential Workers (as defined by www.gov.uk) *

All ticket offers are subject to availability, our terms and conditions, and may be withdrawn at any time. No offer or concession is to be used in conjunction with any other offer, unless otherwise stated. You may be asked to provide proof of concession eligibility at the time of booking or collection and we reserve the right to hold tickets at Box Office for collection in order to check concession status. 

Essential workers list:
+ All NHS and social care staff
+ Essential public services staff
+ Public safety and national security staff
+ Transport and border workers
+ Education and childcare workers
+ Critical personnel in the production and distribution of food, drink and essential goods
+ Local and national government staff
+ Public and environmental health staff
+ Funeral industry workers
+ Frontline local authority staff and volunteers
+ Utilities, communication and financial services staff


General Terms & Conditions

Current Government regulations require each audience member over 16 years old to check in using the NHS COVID-19 app or to supply their name and contact details to gain admittance to the venue. If you make a booking on behalf of others, prior to doing so you are responsible for securing agreement from the members of your group to supply this information. It will not be possible to admit any one who does not comply with the sharing of this information and regrettably no refunds can be offered in that event.

As a precautionary measure during the COVID-19 pandemic, we are no longer issuing paper tickets either to pick up at the box-office or to be posted. All tickets will be electronic tickets and will be sent via email. You are required to present your e-ticket on arrival

Tickets purchased may not be resold for commercial purposes or at a premium. If a ticket is sold in breach of this condition, the bearer of the ticket will be refused admission.

Tara Theatre and its representatives reserve the right to refuse admission and request any ticket holder to leave the Theatre

Tara Theatre might film certain performances in the theatre / studio. By purchasing a ticket you are giving your consent to you and any members of your group being filmed when a performance is being filmed. Tara Theatre has complete discretion as to use any film without recourse to you or any member of your group.

Tickets cannot be refunded unless a performance is cancelled or abandoned.

Latecomers may not be admitted.

Tara Theatre reserves the right to make alterations to the advertised programme.


What is Gift Aid?

Gift Aid is a scheme which allows charities such as Tara Theatre to reclaim basic rate tax paid on any money donated to them by UK tax-payers.

How does it work?

As a UK taxpayer you will pay tax on your earnings, savings or pensions, at either a basic rate of 20% or a higher rate of 40%. If you make a donation to charity, this donation will come from money that you have already paid tax on. As a charity, we can reclaim this tax back from the Government. This means that if you donate £10, and use Gift Aid, it’s actually worth £12.50. Which is great news for us! And because this additional money comes to us straight from the government, not out of your pocket, you would still only be giving us £10 of your own money. Which is great news for you!

The money that we claim back from HMRC as part of the Gift Aid scheme will be treated as unrestricted funds and used to support our general work, even if your original donation was made towards a specific project.


Covid-19 Safety Measures

Tara Theatre is a Covid-19 secure venue and we have a number of measures in place based on the latest government guidelines for the safety and peace of mind of our audiences and staff. Here are some of the safety procedures you can expect to see when you visit Tara Theatre:

Tara Theatre is a Covid-19 secure venue and we have a number of measures in place based on the latest government guidelines for the safety and peace of mind of our audiences and staff. Here are some of the safety procedures you can expect to see when you visit Tara Theatre:

+ To be admitted to the building, everyone over 16 years old will need to provide contact details for NHS Test & Trace on arrival
+ Face coverings are mandatory while you are inside the building, unless you are exempt, or while eating or drinking
+ All of our welcome team staff will wear face coverings
+ Hand sanitiser stations are located throughout the building
+ Enhanced cleaning will take place before, during and after each performance
+ Seating in the theatre will be socially distanced with reduced capacity in line with current government guidelines
+ Social distancing guidance and where possible, one-way systems are in place throughout the building
+ Tickets will be contactless, e-tickets only
+ We ask our patrons to use contactless payment wherever possible

Social Media Competitions

We will select winners randomly in a prize draw from entries on our Twitter, Facebook or Instagram channel

Winners will be notified via the channel they entered on – so make sure you check back and follow us so we can contact you via Direct Message. Winners will be notified 24 hours in advance of the show. If the prize is show tickets, if you do not respond with acknowledgement 2 hours before the show begins, your tickets will not be held.

The prize is non-exchangeable, non-transferable, and not redeemable for cash or other prizes.

We may use your comment or entry and share it on our social media channels, website and in future publicity for Tara Theatre

Selection of Winners: the winners will be chosen by a representative of Tara Theatre

Winners list: the winner consents to their social profile being made public via tagging on the social media platform they entered.

Other: No correspondence will be entered into regarding either this competition or these Terms and Conditions. In the unlikely event of a dispute, Tara Theatre’s decision shall be final. We reserve the right to amend, modify, cancel or withdraw this competition at any time without notice

No refunds can be given on existing tickets